Proper disconnection ensures safety and helps maintain station hardware.
Ensure the charging session has ended via the app. Then, release the charging connector and return it to its holster.
If the charging connector is stuck in your vehicle’s charge port:
If issues persist, contact station support.
Q1. How do I unplug the charging connector correctly?
End the session first, then unplug the connector and return it to the holster.
Q2. Will I be charged for leaving the charging connector connected?
No. At this time, we don’t fine users who block charging ports.
Q3. What if the charging connector is stuck?
Confirm that your vehicle is unlocked, the charge port is unlocked, and the session is complete. If problems continue, contact support at 214-429-4755 or refer to following vehicle-specific instructions on manually releasing stuck connectors:
Applies to:
Cadillac LYRIQ, OPTIQ, VISTIQ, CELESTIQ, Escalade IQ
Chevrolet Blazer EV, Equinox EV, Silverado EV, BrightDrop EV, Bolt EV, Bolt EUV
GMC Hummer EV Pickup, Hummer EV SUV, Sierra EV Denali
Honda Prologue (all trims)
Acura ZDX (all trims)
Release location is generally consistent, but trim panels and exact placement can vary slightly by model.
Under the hood (primary)
Usually on the driver side
Look for a fabric loop or strap
Often behind or near a First Responder / service access panel
Frequently near the 12-volt battery
Stop charging
Open hood
Pull the manual release loop firmly
Remove connector
Applies to: Model 3, Model Y, Model S, Model X, Cybertruck
Tesla’s manual release location is model-specific but consistent within each model.
Rear trunk / cargo area
Same side as the charge port
Behind a small interior trim panel
A thin pull cable dedicated to charge-port release
Stop charging
Open trunk or cargo area
Pull the manual release cable
Remove connector
Applies to:
Hyundai IONIQ 5, IONIQ 6, Kona Electric
Kia EV6, EV9, Niro EV, Niro PHEV
Genesis GV60, Electrified GV70, Electrified G80
These vehicles are high-variance. Multiple release locations have been observed in real-world incidents.
Under the hood
On the charge-port side
Look behind or near the headlight housing
Search for a small lever, cable, or pull strap
This location has been confirmed in real incidents (e.g., Kia Niro)
Cargo area (charge-port side)
Behind a side trim panel
Look for a colored emergency release cable
In-vehicle manual
Search: “emergency release charging connector”
Stop charging
Pull the identified release mechanism
Remove connector
Applies to: Ariya
Release location is consistent.
Under the hood
Near the charge-port locking actuator
A white plastic lever on the mechanism
Stop charging
Open hood
Use a flat-blade screwdriver
Turn the white lever counter-clockwise
Remove connector
Applies to: R1T, R1S, R2
Release location is consistent.
Under the hood
Remove the driver-side trim panel
Locate a pull cable underneath
Stop charging from center display
Open hood
Remove driver-side trim
Pull release cable
Remove connector
Applies to: Air
Release location is consistent.
Under the hood
Look for a clearly labeled manual disconnect lever
Stop charging
Open hood
Pull manual disconnect lever
Remove connector
Applies to: Subaru Solterra, Toyota bZ4X
Minor variation, but release is typically under hood.
Under the hood
Look for a thin emergency release wire with a small handle
Stop charging
Pull emergency release wire
Remove connector
Applies to: BMW i4, i5, i7, iX, Mini Cooper Electric, Rolls-Royce Spectre
Release is inside the vehicle.
Interior (charge-port side)
Open rear door
Remove small access cover
Locate manual unlock knob or pull mechanism
Stop charging
Pull manual unlock knob
Remove connector
High variability by model year and region.
These vehicles do have emergency releases, but locations vary widely.
Ask the driver to open the in-vehicle manual
Search for:
“emergency release charging connector”
“charging connector cannot be unlocked”